Metro Prepaid sets the gold standard for
About Metro Prepaid
Metro Prepaid was founded in 2015 by Simon Tippett and Iain Clarke, after successfully using the sub metering solution in their own Business Parks in Cape Town (https://capebusinessparks.co.za), to assist property owners to collect water and electricity payments from their tenants using prepaid meters.
We are now the number ONE provider of prepaid water and electricity meter services in South Africa, known industry-wide for our passionate friendly service and commitment to our Customers.
Metro is a team of GREAT PEOPLE. Our core team have been with us from the very beginning and were jointly responsible for the explosive growth in prepaid electricity sub metering in South Africa, initially under the citiq brand. This business was disposed of in mid 2017, leaving Metro to focus primarily on water sub metering for a few years, before re-entering the electricity meter market with its trademark vigour and best-of-breed products & services in 2019.
Metro Prepaid is based in Maitland, Cape Town, where we have a Customer walk-in centre for clients, and
- a distribution facility
- our administration team
- a 24/365 Help Desk
We also have distribution offices in Midrand (serving Gauteng, NW, Limpopo & Mpumulanga) and Pietermaritzburg (KZN).
About Metro Prepaid
Metro is a values-based organisation committed to operating with the highest Ethical and Business Principles of Fairness, Integrity, Honesty, Accountability, Transparency, Inclusiveness & Mutual Respect.
This is evident in our long term commitment to offer our clients the lowest possible fee structures, and to avoid charging the Registration & Fixed Monthly (Rental) Fees of other large competitors. It is also borne out in the transparency and reasonableness of our Terms of Service. And the immense Loyalty of our valued Customer base.
Our Service Promise
Metro Prepaid is customer-centric at its core – we are truly passionate about serving our valuable customers, whether they be Property Owners (for whom we provide the Metro collection service), Meter Sellers, Installers or Tenants (who actually use our meters day-to-day).
This is not idle talk – it is part of our DNA!
All our wonderful staff are highly trained and commit to uphold Metro’s Services Values before being permanently appointed.
We aim to offer our Customers prepaid meters & services which are:
- simple – off-the-shelf, simple to install, quick to register or switch
- efficient – get the job done with the least fuss
- transparent – Fee Structures and Terms of Service that are fully disclosed and easy to understand click to view
- best value – commitment to provide the lowest meter prices and service fees (and NO hidden monthly or registration fees such as those charged by competitors citiq and recharger)
supported by a friendly, approachable and committed team of individuals striving to be the BEST in all respects.
Our Help Desk serves our customers 24 hours a day, 365 days a year, and is waiting to hear from you today! Give us a try.
Metro Cares
The Metro Community Outreach Project
Metro Prepaid and its staff who live and work in Maitland and Kensington have actively sought opportunities to support the more vulnerable people in the communities around us. Read about some of their initiatives here
OUR CUSTOMER STORIES
Previous
Next
