Why Metro?

Metro Prepaid sets the gold standard
for service in the prepaid market

About Metro Prepaid

Metro Prepaid was formed in 2015 to help property owners collect water and electricity payments from tenants using prepaid meters.

We are the number one provider of prepaid water meter services in South Africa, known industry-wide for our passionate service.

Our core team, who have been with us since the beginning, were responsible for the explosive growth in prepaid electricity sub metering in South Africa under the citiq brand, which was disposed of in 2017. 

Metro Prepaid is based in Maitland, Cape Town, where we have:

  • a Customer walk-in centre for clients
  • a distribution facility and
  • a 24/365 Help Desk

We also have distribution offices in Midrand (serving Gauteng, NW, Limpopo & Mpumulanga) and Pietermaritzburg (KZN).

Our Values

Metro Prepaid is customer-centric – we are totally passionate about serving our customers, whether they be Property Owners, Meter Sellers, Installers or Tenants.

This is not idle talk – it is part of our DNA!

We aim to offer our Customers prepaid products which are:

  • simpleoff-the-shelf, simple to install, quick to register
  • efficientget the job done with the least fuss
  • transparentour fee structures are fully disclosed and easy to understand
  • best valuecommitment to provide the lowest meter prices and the best value service fees 

supported by a friendly, approachable and committed team of individuals striving to be the BEST in all respects.

Our Help Desk serves our customers 24 hours a day, 365 days a year, and is waiting to hear from you today! Give us a try.


Exceptional customer service. Agent was knowledgable, competent and answered with the most professionalism and speed. Well Done!
Metro meters are one of my top tips for HMO Owners - Arsh Elliha (HMO Owner and property expert) /arshellahi
This is an excellent system, perfectly executed by the passionate Metro Team
This is absolutely fantastic!!! Excellent service, swift payment into my account and statement as well... Tremendous!!!