1. Terms of Service
Click here to review the Metro Prepaid Terms of Service (“Service Agreement”)
Accepting the Terms of Service
The Property Owner, by registering his/her Metro meters with Metro Prepaid, agrees to be bound by Metro Prepaid’s Service Agreement
2. Lifetime warranty on meters
Conditions of Warranty
- Metro Prepaid provides a Lifetime Warranty on all Metro Meters (with MET-xxx part codes)
- Metro undertakes to repair or replace all Metro meters that:
- comply with the meter condition provision below, and
- are returned in line with the returns procedure outlined below
Meter condition – the meter must be in perfect condition, reasonable wear and tear accepted. Evidence of any of the following will render the meter non-compliant with this acceptable condition provision, and the warranty shall be thus null and void
- external damage
- water damage,
- tampering, abuse or breakage
- replacing of any of the meters components
- Opening of the meter housing
- Faulty installation
- Arcing or melting of terminals
- Installation without adequate earth leakage and overload protection
- Installation where no certificate of compliance was issued
- Installation by a non-qualified Installer
Returns Procedure for suspected faults and warranty claims:
- The client must contact the Metro Prepaid Help Desk who will assess telephonically if a meter is faulty by performing a set of diagnostic tests. Only assessed meters will be eligible to be returned under warranty
- The meter must be returned to the original wholesaler or retailer where it was originally purchased; Metro Prepaid will not be held responsible for any costs incidental to the removal, transporting or reinstallation of a meter
The Client must present a valid proof of purchase for the meter and a certificate of compliance for the meter installation. Original packaging is NOT required.
