Metro Prepaid’s Help Desk is available 24/365 to assist, Property Owners, Meter Sellers, Installers and Tenants on
087 354 5566 or help@metroprepaid.co.za
Metro Prepaid’s Help Desk is available to assist, Property Owners, Meter Sellers, Installers and Tenants on
087 354 5566 or help@metroprepaid.co.za
- Easy control of bills
- Reduced administration and risk
- Cheaper meters and faster installation
- Option to set your tariff so that commercial tenants pay the Metro Prepaid 8.50% (of token value) Service Fee
- Improved cash flow; water or electricity used through the meter paid back to owner
- Consumption reporting available
The meter has been designed to be resistant to tampering but Tenants may devise ways to bypass the meter.
Landlords should manage their risk by monitoring usage against amounts collected and conduct site inspections where required.
Metro recommends that Property Owners consider split metering (housing the meter and keypad separately) where tampering risk is HIGH. Our Sales Team or Help Desk can advise you.
MMetro Prepaid basis its tariff on the relevant Municipal (or Eskom) tariffs.
On instruction from the Property Owner we can change tariff to an alternative municipal tariff.
YES….contact to our Help Desk on 087 354 5566 about including this in your tariff
Tariffs can be adjusted from time to time to recover the actual usage.
Yes, speak to our Help Desk on 087 354 5566 or help@metroprepaid.co.za about making provision for this in the tariff.
Metro Prepaid will only block meters that are connected illegally e.g. bypassing the Council meter.
Yes, call our Help Desk on 087 354 5566 if you need support with a sectional title installation.
Metro Prepaid pays the Property Owner during the 1st week of every month; usually on the 1st business day.
Metro Prepaid is a leading prepaid service provider and has built a reputation for integrity and reliability.
Owners who have concerns about the assurance of payments may refer to our Self-Vend options.
Metro Prepaid collects the token receipts from the tenants for their usage and pays this money to the Property Owners so that they may top up their Council prepaid meter or pay their credit account with the council or Eskom.
Metro does NOT pay the Council or Eskom bill.
As a fixture the meter will transfer to the new Owner unless the parties agree otherwise. The new Owner must contact our Help Desk on 087 354 5566 immediately after transfer to arrange the transfer of the prepaid meter to their name.
Metro Prepaid services and costs including the generating of tokens, bank charges, administration and collection fees.
Depending on the owner’s instructions, the fee can either be deducted from the amount recovered for the owner or it can be added to the tariff.
Please read the Terms of Service, for more information on relevant regulation.
This is a collection service fee, when you buy tokens in stores, at ATM’s via credit cards, this is included in Metro Prepaid’s administration fee.
If your Metro Prepaid sub meter is stolen please report the theft to the police and inform our Help Desk of the meter number so that we can block the meter.
The stolen meter will not be able to be used whilst blocked.
Yes, please contact the Metro Prepaid Help Desk and ask to zero the credit quoting your meter number.
The battery keypad (for the water meter) can’t be replaced.
The keypad must be returned to the Wholesaler/Seller where you purchased the meter.
If the meter is within the Warranty period, the keypad will be replaced for free.
Ask a trusted local plumber (water meter) or electrician (electricity meter) to install the meter for you
Metro meters are available from electrical and plumbing wholesalers across South Africa. Call us on 087 354 5566 for registration and to activate the meter.
This depends on the usage, but it is expected to last an average of 5 years for water meters.
Metro electricity meters are designed to work 15-20 years under normal conditions
Utility Systems water meters typically run for 3-5 years before the internal battery runs low and the meter needs to be replaced.
The Service Agreement with Metro Prepaid has an indefinite duration, but may be cancelled by either party giving 30 days written notice.
Metro Prepaid will charge you an administration fee to generate key change tokens within the first year of service.
Please see our Terms of Service (see quick links below) for more information.
| By completing the registration form, the Property Owner is agreeing to our Terms of Service |
| This serves as a valid binding Services Contract |
| The sub meter is installed after and feeds off main metered council or Eskom supply |
| so as the Property Owner you still need to register and provide |
| your banking details so that we can reimburse you for the electricity that your tenant is using off your main meter |
| A Tenant may NOT register the meter on the Owner’s behalf. |
| The sub meters are connected to the main meter, so as the electricity is running down on the sub meter, |
| it will also be running down on the main meter |
| If you are under recovering please send us your most recent municipal bill or main meter slip so that we can check if the sub meters are set to the correct tariff |
| It is your resposibility as the Property Owner to notify us of any changes to your main meter’s tariff |
If you’ve lost your Metro Token you do not need to worry as we are able to see all the transactions made for your meter on our Vending System. Simply contact us with the Meter number and we will send the token through to you.
| No, it is best if the meter is registered under the |
| Property Owner’s name since the Property Owner is |
| responsible for paying the bill for the main meter. |
| However, if there is a tenant in the Main House and he/she/they are responsible for topping up the main meter then it is best to |
| provide the tenant’s bank account details when registering the meter. |
| Not at the moment,but you can always |
| contact our 24 hour Help Desk for any assistance |
| or simply send us an email with your query. |
| No,the Service Fees are included in your monthly |
| report so that you have details concerning transactions |
| & usage of your meters in full. |
| At the point of purchase,the Service Fee is deducted |
| first and the remaining amount is used to purchase |
| credit. We recover the amount that has been used to |
| purchase credit for the landlord. |
| It is best to consult with a trusted electrical technician or |
| contractor so that they can advise on which meter |
| best suits the needs of your property. |
| If you can afford it, split metering (housing the actual meter in a seprate location from the keypad) is preferable |
| Metro Prepaid sends recoveries to the Property Owner |
| once a month.We process your recovery paymenton the 1st |
| day of the new month to ensure we have captured |
| all of the previous month’s recoveries. |
You may contact our Help Desk team for assistance.
| Registration forms are ony designed for Property Owners |
| However,if you are a Tenant and have an agreemant in |
| place with the Property Owner that you will be paying the electricity |
| bill for the Main Meter at the property, then we will allow you to register th emeter |
| and use your own bank details. |
| Our team will need ot verify this arrangement at Registration. |
Unfortunately we do not have that option on our meters As the amount of credit on the meter is always displayed on the screen , the tenant should always check to see how much credit they have on the meter anytime It is always advisable to top up when it reaches 10 units
| There are a number of reasons why the energy bill may differ from the amount collected. |
| 1. The wrong tariff has been set on our system – this is easily amended |
| 2. Metro Prepaid collects on a pre-paid basis but energy companies bill on a post-paid basis, if for example, tenants have purchased more credit than they used in a particular month then the amount received from Metro Prepaid will be larger than the electricity bill |
| 3. A tenant may have by-passed or partially by passed a meter allowing electicity to be used without payment. Ask about our MET004 split meter or SA equivalent which provides aditional tamper protection |
| No, it is illegal to use a Metro Prepaid meter as a main |
| meter. We are a private sub metering company and our |
| meter needs to be connected down-stream of the main meter and as part of the circuit that is metered by the main meter |
| There are a number of reasons why the energy bill may differ from the amount collected. | ||||
| 1. The wrong tariff has been set on our system – this is easily amended | ||||
| 2. Metro Prepaid collects on a pre-paid basis but energy companies bill on a post-paid basis, if for example, tenants have purchased more credit than they used in a particular month then the amount received from Metro Prepaid will be larger than the electricity bill | ||||
3. A tenant may have by-passed or partially by passed a meter allowing electicity to be used without payment. Ask about our MET004 split meter or SA equivalent which provides aditional tamper protection
|
| Yes,the submeters feed off the main meter, so the main meter should always have electricity |
