Meter FAQ
Metro Prepaid sub meters are available from most good plumbing and electrical wholesalers across South Africa.
Metro meters are also sold in selected retailers and hardware stores.
Call our Sales Team on 087 354 5566 or email them at orders@metroprepaid.co.za for assistance.
Please see our Buying Metro Meters page for recommended retail prices (RRP)
No, it is illegal to use the Metro Prepaid meter as a main meter, we are a private sub metering company and our meter needs to be connected down stream of the main meter and as part of the circuit that is metered by main meter.
Installation – Electricity
Ask a trusted local electrician to install the meter for you, meters are available from plumbing wholesalers across South Africa. Call us on 087 354 5566 for registration and to activate the meter.
Landlords or property owners must choose a local electrician to do the installation of the Metro Prepaid sub meter.
No, Metro Prepaid sub meters do not replace the council meter, they must be connected downstream the council or Eskom meter.
Metro Prepaid sub meters can often be installed in less than an hour; purchase one from your nearest wholesaler, appoint an electrician to install it and then call us on 087 354 5566 for registration and to activate the meter.
Yes.
Whilst Metro Prepaid does not form alliances with contractors at the expense of others, we will support any technically competent electrician, and do have a list of approved electricians with experience fitting Metro meters
Yes.
Whilst Metro Prepaid does not form alliances with contractors at the expense of others, we will support any technically competent electrician, and do have a list of approved electricians with experience fitting Metro meters
Yes, Metro Prepaid recommends that you use a trusted local electrician to install to install your meter.
Property owners must observe local regulations and request a compliance certificate where required.
Yes, all Metro meters are SABS approved
This depends on the usage, but it is expected to last an average of 8 years.
Install as many as your electricity supply permits. Ask your electrician for advice.
No, the sub meter relies on the main meter for supply, if the main meter is disconnected or out of credit, the sub meter will not work.
As soon as your municipal meter has credit, the sub meter will work.
Metro Prepaid recommends that each tenant is allocated a separate meter for their room.
Metro Prepaid’s help desk is available to assist property owners, tenants and installers 24 hours a day on 087 354 5566.
Metro Prepaid’s help desk is available to assist property owners, tenants and installers 24 hours a day on 087 354 5566.
Generally, a property owner can install a sub meter on private property without municipal approval, the meter must be installed correctly according to local regulations.
The meter must be installed by a technical competent person according to regulations.
Yes, Metro Prepaid meters can be installed anywhere in South Africa.
Contact our Help Desk and speak to a technician who will run diagnostic tests and recommend the best course of action.
Metro meters have a negligible failure rate, so always contact us first.
Each Metro meter should be connected to a separate circuit breaker on the Main DB.
The Metro meter should be protected by an earth leakage and appropriate circuit breakers
To protect the Metro meter, the Installers should fit an earth leakage and overload breaker downstream of each meter.
Failure to do this will nullify the Metro meter warranty
Yes, the submeters feed of the main meter, so the main meter should always have electricity.
The current supply from the main meter to the submeter is too low.
Please check with your electrician that the electricity supply is sufficient to install and operate the meters you need safely.
Installation - Water
Ask a trusted local plumber to install the meter for you, meters are available from plumbing wholesalers across South Africa. Call us on 087 354 5566 for registration and to activate the meter.
Landlords or property owners must choose a local plumber to do the installation of the Metro Prepaid sub meter.
No, Metro Prepaid sub meters do not replace the council meter, they must be connected downstream the council meter.
Metro Prepaid sub meters can be installed in a matter of hours, purchase one from your nearest wholesaler, appoint a plumber to install it and then call us on 087 354 5566 for registration and to activate the meter.
Yes.
Whilst Metro Prepaid does not form alliances with contractors at the expense of others, we will support any technically competent plumber, and do have a list of approved plumbers with experience on fitting Metro meters
Yes, Metro Prepaid recommends that you use a trusted local plumber to install to install your meter.
Property owners must observe local regulations and request a compliance certificate where required.
Yes, Metro Prepaid sub meters have both SABS, IP68 and NRCS approved.
This depends on inputted token volumes, but it is expected to last on average 3-5 years.
The keypad’s battery cannot be replaced. A new keypad must be purchased from the Meter Supplier.
However, there is no charge to swap a keypad that is within the meter warranty period (2 years)
Install as many as your water supply permits. Ask your plumber for advice.
No, the sub meter relies on the main meter for supply, if the main meter is disconnected or out of credit, the sub meter will not work.
As soon as your municipal meter has credit, the sub meter will work.
Metro Prepaid recommends that each tenant is allocated a separate meter for their room.
Water must flow first through the volumetric (readable) meter and then through the control unit (digital display).
Metro Prepaid’s help desk is available to assist property owners, tenants and installers 24 hours a day on 087 354 5566.
Metro Prepaid’s help desk is available to assist property owners, tenants and installers 24 hours a day on 087 354 5566.
Generally, a property owner can install a sub meter on private property without municipal approval, the meter must be installed correctly according to local regulations.
The meter must be installed by a technical competent person according to regulations.
Yes, Metro Prepaid meters can be installed anywhere in South Africa.
Water sub meters must be protected by a suspended sediment strainer (provided free-of-charge with your meter).
Metro Prepaid recommends that its water sub meters are wall mounted.
Contact our Help Desk and speak to a technician.
