Metro Prepaid’s Help Desk is available to assist, Property Owners, Meter Sellers, Installers and Tenants….24 hours a day on 087 354 5566 or help@metroprepaid.co.za
Metro Prepaid sub-meters help tenants in the following ways:
- Knowing how much water you are using helps you to use less
- You can be sure how much of your water or electricity budget you are spending
- Metro Prepaid offers lots of different ways to buy tokens
Metro Prepaid will already have paid, or soon be paying, the money for the credit you have bought to the property owner. Please contact your landlord to request a refund.
There are no Merchant Fees (0%) on :
– SpeedPay (same bank EFT)
– MetroPay App
– on-line on the Metro website using debit or credit card
Note that tokens are issued instantly on-screen for the App and In-line options (SpeedPay is delayed 20 mins)
Metro Prepaid’s Help Desk is available to assist, Property Owners, Meter Sellers, Installers and Tenants….24 hours a day on 087 354 5566 or help@metroprepaid.co.za
Firstly check that power is turned on at the main supply feeding your meter.
Contact the Owner of the property where your meter is installed – Metro will only take instruction from the Property Owner (our customer).
| On the face of the meter there is a barcode with 11 digits |
| You can take this meter to your local store and use it to bu a token |
| Contact your Property Owner to obtain a replacement keypad , OR |
| Use someone else’s keypad and pair it to your meter using the following steps |
| Pairing instructions |
| 1. Stand as close as possible to the meter |
| 2. Switch the keypad on using the arrow key |
| 3. Wait for keypad to display the time/clock |
| 4. Enter # 999 # meter number # |
| 5. Keypad will display the time again |
| 6. Enter # # and the keypad will now display the correct meter number. |
| 7. Enter yout token |
| You may contact our Help Desk team for assistance. |
| Unfortunately we do not have that option on our meters |
| As the amount of credit on the meter is always displayed on the screen , the tenant should always check to see how much credit they have on the meter anytime |
| It is always advisable to top up when it reaches 10 units |
| Metro Meters have a unique feaure called EMERGENCY CREDIT |
| The message on the face of your meter will tell you how to activate your 20kwh Emergency Crefdit |
| This will give you time to top up the meter |
| Yes, when you input your next token to the meter, the 20kwh will be deducted from the units on that token |
| No, you can only activate it again AFTER you have inputted a recharge token sufficient to repay the credit |
| The receipt, SMS or email you receive after purchasing credit contains a 20 digit Token. |
| Punch the 20 digitToken onto the meter & press the enter button to load your credit onto the meter |
