Metro Prepaid’s Help Desk is available to assist, Property Owners, Meter Sellers, Installers and Tenants on 087 354 5566 or help@metroprepaid.co.za
Metro Prepaid’s Help Desk is available to assist, Property Owners, Meter Sellers, Installers and Tenants on 087 354 5566 or help@metroprepaid.co.za
- Easy control of bills
- Reduced administration and risk
- Cheaper meters and faster installation
- Option to set your tariff so that commercial tenants pay the Metro Prepaid 8.50% (of token value) service fee
- Improved cash flow; water or electricity used through the meter paid back to owner
- Consumption reporting available
The meter has been designed to be resistant to tampering but tenants may devise ways to bypass the meter.
Landlords should manage their risk by monitoring usage against amounts collected and conduct site inspections where required.
Metro Prepaid basis its tariff on municipal (or Eskom) tariffs.
On instruction from the Property Owner we can change tariff to an alternative municipal tariff.
YES….contact to our Help Desk on 087 354 5566 about including this in your tariff
Tariffs can be adjusted from time to time to recover the actual usage.
Yes, speak to our Help Desk on 087 354 5566 or help@metroprepaid.co.za about making provision for this in the tariff.
Metro Prepaid will only block meters that are connected illegally e.g. bypassing the council meter.
Yes, call our Help Desk on 087 354 5566 if you need support with a sectional title installation.
Metro Prepaid pays the Property Owner during the 1st week of every month; usually on the first business day.
Metro Prepaid is a leading prepaid service provider and has built a reputation for integrity and reliability.
Owners who have concerns about the assurance of payments may refer to our self-vend options.
Metro Prepaid collects the token receipts from the tenants for their usage and pays this money to the property owners so that they may top up their council prepaid meter or pay their credit account with the council or Eskom.
Metro does NOT pay the council or Eskom bill.
As a fixture the meter will transfer to the new owner unless the parties agree otherwise. The new owner must contact our Help Desk on 087 354 5566 immediately after transfer to arrange the transfer of the prepaid meter to their name.
Metro Prepaid services and costs including the generating of tokens, bank charges, administration and collection fees.
Depending on the owner’s instructions, the fee can either be deducted from the amount recovered for the owner or it can be added to the tariff.
Please read the terms and conditions, for more information on relevant regulation.
This is a collection service fee, when you buy tokens in stores, at ATM’s via credit cards, this is included in Metro Prepaid’s administration fee.
If your Metro Prepaid sub meter is stolen please report the theft to the police and inform our Help Desk of the meter number so that we can block the meter.
The stolen meter will not be able to be used whilst blocked.
Yes, please contact the Metro Prepaid Help Desk and ask to zero the credit quoting your meter number.
The battery keypad (for the water meter) can’t be replaced. The keypad must be returned. There is no charge to swap a keypad.
Ask a trusted local plumber (water meter) or electrician (electricity meter) to install the meter for you
Metro meters are available from electrical and plumbing wholesalers across South Africa. Call us on 087 354 5566 for registration and to activate the meter.
This depends on the usage, but it is expected to last an average of 8 years for water meters.
Metro electricity meters are designed to work 15-20 years under normal conditions
Metro water meters typically run for 5-8 years before the internal battery runs low and the meter needs to be replaced.
The Service Agreement with Metro Prepaid may be cancelled by either party giving 30 days written notice.
Metro Prepaid will charge you an administration fee to generate key change tokens within the first year of service.
Please see our Terms of Service (see quick links below) for more information.
